Return & Refund Policy

Last Updated: September 17, 2026

Thank you for shopping with Jeh's Authentic Vault. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund policy below.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

• The item must be unused, unworn, and in the same condition in which you received it.
• The item must be in its original packaging, including tags, labels, accessories, and other included materials when applicable.
• You must provide your order number or proof of purchase.
• Certain products may be subject to additional return restrictions for hygiene, safety, or product-specific reasons.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

2. Non-Returnable Items

For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

Non-returnable items may include:

• Personal-care or hygiene products that have been opened or used
• Cosmetics, skincare, or beauty products that have been opened or used
• Underwear and other intimate products
• Products marked as final sale
• Gift cards
• Downloadable or digital products
• Items that have been used, damaged, altered, or returned without their original packaging

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

• Damaged during shipping
• Defective
• Missing parts or accessories
• Different from what you ordered

please contact us within 7 days of delivery.

Include your order number and clear photos or videos showing the issue. We will review the situation and, when appropriate, provide a replacement, exchange, or refund.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part, a defective product, or an item damaged before delivery.

5. Return Shipping

Unless the item was received damaged, defective, or incorrect, the customer is generally responsible for the cost of return shipping.

If the return is approved because of an error on our part, we may provide return-shipping instructions or otherwise cover the applicable return shipping cost.

We recommend using a trackable shipping service when returning an item. Jeh's Authentic Vault is not responsible for items lost or damaged while being returned to us.

6. Exchanges

If you would like to exchange an eligible item, please contact us before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate option.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping.

If an order has already shipped, you may need to follow our standard return procedure.

8. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to retrieve the package, additional shipping costs may apply.

Any refund issued in these circumstances may be reduced by applicable shipping or handling costs.

9. Refund Processing

Approved refunds are processed after the returned merchandise has been received and inspected.

The time it takes for a refund to appear in your account may vary depending on your bank, credit-card company, payment provider, or other financial institution.

10. How to Request a Return

To request a return, please contact us with:

• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect

Contact Information

Jeh's Authentic Vault

Phone: 561-876-3434
Email: jehmylorenvil990@gmail.com
Website: hstnzk-dr.myshopify.com

We will provide further return instructions after reviewing your request.

11. Policy Changes

Jeh's Authentic Vault reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

By purchasing from Jeh's Authentic Vault, you acknowledge and agree to the terms of this Return & Refund Policy.